Returns & Refunds

At Wildglass Botanicals, each piece is carefully handmade and, where applicable, includes living plants and natural materials. Because of the nature of these products, we do not accept returns or exchanges for change of mind.

Change of Mind

We do not offer refunds or exchanges if you simply change your mind,  or no longer require the product.

Damaged, Faulty or Incorrect Items

We carefully check and package every order before it leaves us. If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible.

Please email us at kyraauk@gmail.com with your order number and, where possible, photos of the item and any damage. We will review the issue and work with you on an appropriate solution.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

Living Plants & Moss

Living plants and moss require appropriate care after delivery/Pick up. Please follow the care instructions provided with your order.

We cannot accept responsibility for damage or decline caused by incorrect care, unsuitable conditions, or failure to follow the care instructions.

If you have any concerns about your plant or moss product, please contact us as soon as possible. We are always happy to help.

Custom-Made Items

Custom-made or personalised products cannot be returned or exchanged due to change of mind, as they are made specifically for you.

If you have any questions or concerns about your order, please contact us and we will be happy to assist.